Refunds, Returns & Warranties

Refund, Returns and Warranty Policy

Under the Australia Consumer Law, if the goods you have bought is not as described or faulty, we will provide a replacement, refund, repair or other type of ‘remedy’, unless if the item was a discounted or end of season clearance sale. The type of remedy available depends on the problem. Please email us at within 7 days should you have any concerns of the item(s) you purchased.

This return or refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Surf Connect will not be responsible for parcels lost or damaged in transit if you choose not to insure. Original receipt must accompany all refund requests.

There is no return or refund policy for items purchased that does not suit your needs. However the management may offer a store credit less 25% handling and restocking fee. The decision is at the manager's discretion. 

Warranty only applies to new items purchased at retail price and does not apply to special 'sale', 'discounted', 'used' or items sold as 'consignment sale' from other customers.

Refund policy only applies to items purchased from our company direct and not via third party companies such as voucher companies.